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FAQ

1. Why choose Septrainbow?
 
Septrainbow® was a innovative individuation brand. As the pioneer of personalized products industry, we have owned a very high reputation and credibility. We are the direct manufacturer of the products, please purchase and use our customized products with your confidence!

2. Are orders i place on septrainbowshop.com secure?
 
Yes, Please be assured that your orders are with secure. We use SECURE SOCKET LAYERS (SSL), the industry standard security protocol transferring information to process your orders. The SSL encrypts your order information into a virtually unreadable code, which is processed immediately.

3. What are the payment methods?
 
PayPal, Visa, Mastercard, JCB, and Western Union.
4. If I can not pay online with Credit card or PayPal, How do I order?
 
Don't worry, we also accept Western Union payment. Please see our detailed payment guidelines for more infomation. Any questions, Please feel free to contact us.

5. When will i receive my goods after placing the order?
 
Generally we will send out the paracel within 3 working days after we received your order. 
 
Delivery time depends on your Shipping location, Shipment method and Correct recipient detail. Please see our detailed shipping guidelines for more infomation.

6. How to correctly fill in the recipient information?
 
In order to ensure that the goods can be sent to you quickly and accurately, please fill in the correct recipient details carefully. Inclusive Full Name, Full Address, Postal Code, Phone Number and Email.
 
If we found that your address is inaccurate or incomplete and caused the goods can not send to you in time, We will contact you by email.
7. What If my item breaks in shipment?
 
Please contact us for Replacement Instructions.
8. Can i change or cancel my order?
 
Unfortunately once the order has been submitted the process for fulfillment has began, So we can not change or cancel any aspect of the order. Please kindly be noted.
9. What's our Return/Exchange policy?
 
Read about our Return Policy Guidelines.
10. What should I pay attention when I receive the goods?
 
Please check soon whether the goods have damaged or other quality problems after received the goods.
11. Can i ship my order to other internationl destinations?
 
Yes, Please see our detailed Shipping Guidelines.  
12. Whether we accept P.O.BOX address for orders?
 
In order to ensure that the goods can be delivered timely, successfully and safely...... We do not accept the P.O.Box address. Please fill in your correct shipping address, It's very important !

13. How do i track my order?
 
When your order is shipped out, We will send you a tracking information to the email address you provided with your order. You can check on the status of your shipment by tracking number.
14. How does your quality guarantee?
 
All raw materials we used are environmentally friendly and high quality. Please purchase and use our products with your confidence ! We are responsible for any quality problems !