Free Shipping For 2pcs and More! Custom DIY Personalized Umbrella and No Membership Required - Septrainbow®, Top Quality !

FAQ

Who we are ?
 
Septrainbow Corp is a manufacturer specialized in umbrellas, who has more than 30 years experience; Our factory is located in Xiamen, China. Umbrellas we designed and produced are sold in Worldwide and well appreciated by their purchasers. Our advantage is that New Products Design and Development, and meantime ensure the stability of quality; Our design & sales teams are constantly researching the market and developing the new products.
 
Our factory has passed BSCI, SEDEX, ISO9001, ISO14001 and OHSAS18001 audit. Relying on these, we have owned a very high reputation and credibility.
Why choose Septrainbow ?
 
We are the manufacturer of the products, You can directly purchase the best products from our shop at the best price.
How should I customize my DIY personalized umbrella ?
 
1) First, please go to " DIY Personalized Umbrella " page.
 
2) Choose your favorite umbrella style, Such as Reverse umbrella, Compact umbrella
 
3) Online upload your favorite DIY design or Picture.
 
It's so easy !
About the file requirements of DIY design or Picture for printing ?
 
All DIY designs or pictures can be printed by top-quality digital printing. In order to ensure the print quality, Please upload high quality picture or design as much as possible.
 
♦ Picture or Design file for printing:    Maximum 2M
♦ Picture format:    PNG, JPG, JPEG ;  The resolution " 2000 pixel * 2000 pixel " is the best.
♦ Design file format:   AI, PDF

Are orders i place on septrainbowshop.com secure ?
 
Yes, Please be assured that your orders are with secure. We use SECURE SOCKET LAYERS (SSL), the industry standard security protocol transferring information to process your orders. The SSL encrypts your order information into a virtually unreadable code, which is processed immediately.
If I can not pay online with credit card, How do I order ?
 
Don't worry, we also accept Western Union payment. Please see our detailed payment guidelines for more infomation. Any questions, Please feel free to contact our customer service: shop@septrainbow.com
When will i receive my goods after placing the order ?
 
Generally we will send out the paracel within 3 working days after we received your order. 
 
Delivery time depends on your Shipping location, Shipment method and Correct recipient detail. Please see our detailed shipping guidelines for more infomation.

How to correctly fill in the recipient information ?
 
In order to ensure that the goods can be sent to you quickly and accurately, please fill in the correct recipient details carefully. Inclusive Full Name, Full Address, Postal Code, Phone Number and Email.
 
If we found that your address is inaccurate or incomplete and caused the goods can not send to you in time, We will contact you by email.
What If my item breaks in shipment ?
 
Please mail to shop@septrainbow.com for replacement instructions.
Can i change or cancel my order ?
 
Unfortunately once the order has been submitted the process for fulfillment has began, So we can not change or cancel any aspect of the order. Please kindly be noted.
What's our Return/Exchange policy ?
 
Read about our return policy guidelines.
What should I pay attention when I receive the goods ?
 
Please check soon whether the goods have damaged or other quality problems after received the goods.
Can i ship my order to other internationl destinations ?
 
Yes, Please see our detailed shipping guidelines.  
Whether we accept P.O.BOX address for orders ?
 
In order to ensure that the goods can be delivered timely, successfully and safely...... We do not accept the P.O.Box address. Please fill in your correct shipping address, It's very important !
How do i track my order ?
 
When your order is shipped out, We will send you a tracking information to the email address you provided with your order. You can check on the status of your shipment by tracking number.