Returns & Warranty
Thank you for choosing Septrainbow® !
We believe that happy and returning customers are essential for our business, and we hope every customer could be 100% satisfied with their order and enjoy a pleasant purchasing experience with us. Septrainbow® is a professional manufacturer, wholesalers and retailer, our advantage is that we can directly control the quality of products and we use the best materials and the most exquisite sewing process to ensure all products are the best.
For returns and exchanges on items purchased through Septrainbowshop.com, please send the goods to address as below:
Attn: Septrainbow Returns Dept.
Unit 707, NO.466,
Jimei District, Xiamen 361022,
1. Any returns or exchanges must be in brand new and can be re-sellable.
2. Regarding personalized customization printing, All printing uses 3D HD digital printing; If the artwork design or pictures you submitted are not clear, the final printing quality will not be perfect, In this case we will not accept returns or exchanges.
3. Once receiving the goods, Please check them carefully to see if it has quality problems or being damaged. We will not offer returns or exchanges service if the goods are received more than 10 days.
4. If the product is damaged in shipment, please Contact Us for replacement instructions.
5. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Welcome to septrainbowshop.com again !
If this Septrainbow item fails due to defect or quality issue at any time, the consumers should return it and we will replace it with a same model. This warranty does not cover normal wear and tear, misuse, accident, or improper care.