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FAQ


 
 
 
Who we are ?
 
Septrainbow Corp is a manufacturer specialized in umbrellas, who has more than 30 years experience; Our factory is located in Xiamen, China. Umbrellas we designed and produced are sold in Worldwide and well appreciated by their purchasers. Our advantage is that New Products Design and Development, and meantime ensure the stability of quality; Our design & sales teams are constantly researching the market and developing the new products.
 

Our factory has passed PVH audit, BSCI, SEDEX, ISO9001, ISO14001, OHSAS18001 Audit etc. Relying on these, we have owned a very high reputation and credibility.


Why choose Septrainbow ?

We are the manufacturer of the products, You can directly purchase the best products from us at the best price.


Are orders i place on septrainbowshop.com secure ?

Yes, Please be assured that your orders are with secure. We use SECURE SOCKET LAYERS(SSL), the industry standard security protocol transferring information to process your orders. The SSL encrypts your order information into a virtually unreadable code, which is processed immediately.


If I can not pay online with credit card, How do I order ?

Don't worry, we also accept Western Union payment. Please see our detailed payment guidelines for more infomation. Any questions, Please feel free to contact our customer service: septrainbowshop@septrainbow.com


When will i receive my goods after placing the order ?

We will send out the paracel within 3 days after we received your order. Delivery time depends on your shipping location and the shipment method. Please see our detailed shipping guidelines for more infomation.


What If my item breaks in shipment ?

Please mail to septrainbowshop@septrainbow.com for replacement instructions.


Can i change or cancel my order ?

Unfortunately once the order has been submitted the process for fulfillment has began, So we can not change or cancel any aspect of the order. Please kindly be noted.


What's our Return/Exchange policy ?

Read about our return policy guidelines.


What should I pay attention when I receive the goods ?

Please check soon whether the goods have damaged or other quality problems after received the goods.


Can i ship my order to other internationl destinations ?

Yes, Please see our detailed shipping guidelines.  


Whether we accept P.O.BOX address for orders ?

In order to ensure that the goods can be delivered timely, successfully and safely...... We do not accept the P.O.Box address. Please fill in your correct shipping address, It's very important !


How do i track my order ?

When your order is shipped out, We will send you a tracking information to the email address you provided with your order. You can check on the status of your shipment by tracking number.